These Terms of Service (“Terms”) govern your access to and use of the NoraVoice platform (“Service”), provided by Nora Voice Pvt. Ltd. (“Company”, “we”, “us”, or “our”).
By using NoraVoice, you agree to these Terms.
- Description of Service
NoraVoice is an AI-powered voice automation platform that enables businesses to:
- Handle inbound and outbound calls
- Automate bookings, support, and lead qualification
- Generate transcripts, summaries, and analytics
- Integrate with third-party systems
The Service uses artificial intelligence and automated decision-making systems.
- Eligibility and Account Responsibilities
You must:
- Be a legally authorized individual or entity
- Provide accurate information
- Maintain account security
You are responsible for all activities under your account.
- Acceptable Use and Legal Compliance
You agree not to:
- Violate any applicable laws (including GDPR, ePrivacy Directive, TCPA, or equivalent)
- Conduct fraud, impersonation, or deceptive practices
- Engage in unlawful robocalling or spam
- Misrepresent AI as a human where disclosure is legally required
You are solely responsible for:
- Ensuring lawful basis for processing personal data
- Providing required notices to end users
- Obtaining valid consent for call recording and AI interaction
- AI and Automation Disclaimer
You acknowledge:
- AI-generated outputs may be inaccurate or incomplete
- The Service operates autonomously unless configured otherwise
- Outputs may not reflect your intended policies
We do not guarantee:
- Accuracy of responses
- Business outcomes (e.g., conversions, bookings)
- Call Recording and Consent
You are responsible for:
- Obtaining consent for call recording where required
- Informing users they may be interacting with AI
The Company is not liable for non-compliance with local laws.
- Data Protection and Privacy
6.1 Roles of the Parties
- You are the Data Controller
- We act as a Data Processor on your behalf
6.2 Processing of Personal Data
We process personal data only:
- On your documented instructions
- For the purpose of delivering the Service
Types of data may include:
- Voice recordings
- Transcripts
- Contact information
- Call metadata
6.3 GDPR Commitments
We implement:
- Appropriate technical and organizational safeguards
- Data minimization and purpose limitation
- Encryption and secure storage practices
6.4 Data Subject Rights
You are responsible for handling requests related to:
- Access, rectification, or deletion
- Data portability
- Objection or restriction of processing
We will assist where reasonably required.
6.5 Subprocessors
We may use subprocessors (e.g., cloud providers, telephony services).
We ensure:
- Contractual data protection obligations
- GDPR-compliant safeguards
6.6 International Data Transfers
Where data is transferred outside the EU, we rely on:
- Standard Contractual Clauses (SCCs) or equivalent safeguards
- Healthcare and Sensitive Data
If you use NoraVoice in a healthcare or regulated environment:
- You are responsible for determining whether the Service is appropriate for handling Protected Health Information (PHI) or equivalent sensitive data
- The Service is not designed to be a medical device or clinical decision-making system
Unless explicitly agreed in writing:
- The Company does not act as a Business Associate under HIPAA
- No Business Associate Agreement (BAA) is provided by default
You agree:
- Not to transmit PHI unless a separate written agreement (e.g., BAA or equivalent) is executed
- To implement safeguards required under applicable healthcare laws
- Fees and Payment
- Subscription and/or usage-based pricing applies
- Fees are non-refundable unless otherwise agreed
- Failure to pay may result in suspension
- Intellectual Property
- We own all rights to the platform and underlying technology
- You retain ownership of your data
You grant us a limited license to:
- Process data to deliver the Service
- Improve system functionality (as permitted by law)
- Third-Party Services
We are not responsible for:
- Failures of third-party providers
- Data practices of external services
- Service Availability
We do not guarantee uninterrupted service.
Downtime may occur due to:
- Maintenance
- Infrastructure failures
- Third-party dependencies
- Limitation of Liability
To the fullest extent permitted by law:
We are not liable for:
- Lost revenue or missed calls
- AI errors or incorrect outputs
- Indirect or consequential damages
Total liability is limited to fees paid in the last three (3) months.
- Indemnification
You agree to indemnify the Company against claims arising from:
- Your misuse of the Service
- Violation of laws (including GDPR or telemarketing laws)
- Unauthorized data processing
- Termination
We may suspend or terminate your account for:
- Breach of Terms
- Legal requirements
- Non-payment
Upon termination:
- Access is revoked
- Data may be deleted after a retention period
- No Emergency or Critical Use
The Service is not intended for:
- Emergency services
- Life-critical communications
- Governing Law
These Terms are governed by the laws of India.
Disputes shall be subject to courts in [Delhi / Noida].
- Changes to Terms
We may update these Terms at any time.
Continued use constitutes acceptance.
- Contact
Nora Voice Pvt. Ltd.
talk@noravoice.ai
