1. Scope of This Privacy Policy

This Privacy Policy applies to: 

• Visitors to the NoravoiceAI website 

• Business contacts and prospective customers 

• Customers using NoravoiceAI Services 

Where NoravoiceAI processes personal data on behalf of customers as part of providing the Services, such processing is governed by a separate Data Processing Addendum (DPA) agreed between NoravoiceAI and the customer. 

This Privacy Policy does not apply to third-party websites or services that may be linked from our Site. 

2. Information We Collect

2.1 Information You Provide to Us We collect information that you voluntarily provide, including: 

• Name and job title 

• Company name 

• Business email address and phone number 

• Account and billing information 

• Communications sent to NoravoiceAI, such as enquiries or support requests 

2.2 Information Processed Through the Services When customers use NoravoiceAI, we may process information on their behalf, depending on how the Services are configured. This may include: 

• Call metadata such as date, time, duration, and routing 

• Voice interactions and call transcripts 

• Appointment or scheduling information 

• Information provided by callers during conversations 

NoravoiceAI processes this information strictly in accordance with customer instructions and contractual agreements. 

2.3 Information Collected Automatically  When you visit our website, we may automatically collect: 

• IP address 

• Browser type and device information 

• Pages viewed and interactions with the Site 

• Date and time of access 

This information is used for security, diagnostics, and improving website performance. 

2.4 Cookies and Similar Technologies We use cookies and similar technologies to ensure proper website functionality, understand usage patterns, and improve user experience. You can control cookie preferences through your browser settings.
 

3. How We Use InformationWe use information for the following purposes:

• To operate, deliver, and maintain the Services 

• To configure and support customer deployments 

• To respond to enquiries and provide customer support 

• To manage accounts, billing, and contractual relationships 

• To monitor system performance, reliability, and security 

• To comply with applicable legal and regulatory obligations 

Personal information is not sold and is not used for unrelated advertising or profiling purposes. 

4. Call and Conversation DataNoravoiceAIacts as a service provider processing call and conversation data on behalf of customers. 

• Customers determine how call data is collected, stored, and retained 

• NoravoiceAI does not sell or commercially exploit voice data 

• Access to call data is limited to what is necessary to provide and support the Services 

• Use of call data for service improvement, where enabled, is limited to aggregated or anonymized formats 

Customers are responsible for providing any required notices or obtaining consent from callers, as required by law. 

5. Sharing of InformationNoravoiceAIdoes not sell personal information. We may share information only in the following circumstances: 

5.1 Service Providers With trusted third-party vendors who support our operations, such as infrastructure hosting, analytics, payment processing, and customer support. These providers are contractually required to protect information and use it only for authorized purposes. 

5.2 Legal and Regulatory Requirements Where disclosure is required to comply with applicable laws, regulations, legal processes, or lawful requests by authorities. 

5.3 Corporate Transactions In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality and data protection safeguards.
 

6. Data SecurityNoravoiceAI maintains a structured information security program designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Security measures include administrative, technical, and organizational controls appropriate to the nature of the processing, such as access controls, encryption where applicable, monitoring, logging, and regular security reviews. 

Access to personal information is restricted to authorized personnel with a legitimate business need. 

7. Data RetentionPersonal information is retained only for as long as necessary to:

• Provide and support the Services 

• Fulfil contractual and legal obligations 

• Resolve disputes and enforce agreements 

Retention periods may vary based on data type, customer configuration, and applicable law. 

8. Your Online Privacy RightsDepending on applicable law, individuals may have rights to:

• Request access to personal information 

• Request correction of inaccurate or incomplete information 

• Request deletion of personal information 

• Object to or restrict certain processing activities 

Requests can be made using the contact details below. NoravoiceAI responds in accordance with applicable legal requirements. 

9. Children’s PrivacyNoravoiceAI Services are not directed to children and are intended for business use. We do not knowingly collect personal information from children.
    
10. Links to Other WebsitesOur Site may contain links to third-party websites not operated by NoravoiceAI. We are not responsible for the privacy practices or content of those websites. 
11. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
     
12. Contact UsFor questions about this Privacy Policy or privacy-related requests, contact:

Email: talk@noravoice.ai
Website: https://noravoice.ai